FAQs
Customer Service:
We aim to respond to your emails within 24 hours on weekdays and 48 hours on holidays. Feel free to email us anytime:info@mshachi.com
Payment:
We mainly use PayPal for payments, as it's a trusted and reliable method.
Reminder for EU customers:
The prices displayed on our website already include the applicable Value Added Tax (VAT).
Shipping:
Once your payment is confirmed, we will promptly process and dispatch your order within 3 business days.Customized items may require additional time for shipping.
Shipping Charge:
- Enjoy our FREE standard shipping service, which typically takes 10-15 days for delivery from China. We'll provide you with a tracking number as soon as it becomes available.
- For those looking for faster shipping options, we offer expedited shipping through trusted carriers like DHL, Aramex, UPS, Fedex, etc.
- Please be aware that any additional customs fees and duties are the responsibility of the buyer. Your understanding is greatly appreciated.
Return Policy:
- We gladly accept returns for any product that has not been worn, damaged, altered, or laundered, and is in its original packaging.
- Please initiate the return process within 1 month of the shipping date.
- Unfortunately, we do not accept returns for customized products.
- If an item is defective or a product error occurred on our part, we will reimburse you for all shipping expenses, including return shipping to us.
- Customers are responsible for return shipping charges, in cases where the wrong size or color was ordered.
About us:
At Cozy Stitchery Corner, we specialize in delivering high-quality business uniforms and home textile products with a touch of style. Our mission is to bring comfort and elegance to customers worldwide.